• Paperwork To Submit:
All required Forms are available as you proceed through this step-by-step guide.
1. Customer Maintenance Request Form: For first-time customers only.
2. Sales Order Form: If you are not providing your own company's official purchase order, please provide a Discturnkey Sales Order Form where you provide contact information and the details of your order.
3. Intellectual Property Release (IPR) Form: The copyright or authorization claim and standard industry anti-piracy disclaimer.

• Production Assets To Submit:
Detailed information for Production Assets is provided as you proceed through this step-by-step.
1. Your Master: Provide your content master for duplication or replication purposes.
2. Your Artwork Files: Provide your artwork files to our specifications.
3. Your Down payment: Minimum of 30% down payment is required to begin an order.

• Your Job Number:
Contact your sales representative to indicate that you are submitting an order. Upon doing so your sales representative will provide you with a job number. Identify all of your production assets with your name, phone number and job number. The job number is for our production control procedures and it will be referenced on every aspect of your order including potential future re-orders.

• Order Confirmation:
Once we have received all the required paperwork and production assets to begin an order, we will generate an 'Order Confirmation' and forward it to you via fax or e-mail. Upon receipt, please review it for accuracy. Should there be any discrepancies please contact your sales representative right away. Please Note: The Order Confirmation is not your invoice.

• Artwork Pre-Press and Proofs:
Your supplied artwork files are expected to be ready-to-print without any changes or modifications being required. The artwork is checked in our 'Pre-Press' process to ensure it meets our printing specifications and, if so, we generate an electronic artwork 'proof' and forward it via email for your review. The proof gives you one last chance to review the design for accuracy and completeness before it goes to print. We must receive your written approval before we can proceed with production (a verbal approval cannot be accepted).

PLEASE NOTE: After proofs have been generated and sent to you, should there be a need for revisions or for new artwork files to be forwarded to us the Pre-Press and Proof process begins again. Due to the work involved each new round of Pre-Press and Proofs will incur an additional Pre-press charge. Please contact your Sales Representative for additional information.

• Day 'Zero':
Production of your order doesn't officially begin until all required assets have been received to our specification requirements. Failure to provide all required production assets to our specification requirements will delay the start of your order. If received by 10:00am PST on any regular business day (Monday through Friday, excluding China holidays) this is referred to as 'Day Zero' in the production timeline. Should your assets be received after 10:00am PST, your 'Day Zero' is the next business day.

• Timeline:
The production timeline for your order will be dependent on the size and scope of your order. Please contact your Sales Representative regarding your specific order.
IMPORTANT: We highly recommend that you do not schedule the release of your product or book a product-release event (i.e.: CD or DVD release party) prior to receiving your product. Though uncommon, delays can happen and Discturnkey cannot be held accountable for such occurrences.

• When Ready:
When your order is ready you have the following options:
1. Picking up the goods from our facility.
2. Sending your courier to pick up the goods from our facility.
3. Discturnkey to ship the goods on our courier, adding the charge to your invoice.

IMPORTANT: If Discturnkey is shipping your order, you must provide all necessary shipping information and details no later than 2 business days before your order is completed. Failure to do so may delay the shipment of your order.
Unless a credit account (in good standing) is in place, Discturnkey cannot release any goods until the balance of the invoice has been paid in full.
To Open the credit account please contact your sales representative.

• Guarantee:
At Discturnkey we stand behind the quality of our products and will replace any product with obvious manufacturing defects after the goods have been returned to us. Any claims against manufactured goods must be made within ten days after receipt, and returned goods are not accepted without prior notification and authorization from your Sales Representative. Any claims for shortages must be made within ten days after receipt of the goods.

PLEASE NOTE: If your order is for 'duplicated' CDR or DVDR media, there may be instances of compatibility issues on some playback devices. Though it is not common such occurrences are generally due to older playback devices that have weak disc-reading capabilities, thus, it is not due to defective media or manufacturing methods. Discturnkey cannot be held responsible for such compatibility issues.

As with any manufacturing process there tends to be some terminology that might be confusing to those who aren't completely familiar with the industry. Due to this we have created a FAQ and Terminology page where you can reference definitions of some commonly used phrases.